Shipping Policy

Effective Date: October 2026

At OONG, we are committed to delivering our products safely and conveniently to your doorstep. Please read the following shipping policy to understand how your order will be processed and delivered.

1. Order Processing

• Orders are processed after successful confirmation of payment.

• Orders are generally dispatched within 1–3 business days.

• Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

• Once your order has been dispatched, you will receive shipping and tracking details through the contact information provided during checkout.

2. Delivery Time

Delivery timelines may vary depending on your location and the courier service.

• Tamil Nadu: Approximately 2–5 business days

• Other parts of India: Approximately 3–7 business days

• Remote areas: Delivery may take additional time depending on courier availability.

The above timelines are estimates and may be affected by weather conditions, public holidays, courier delays, unforeseen circumstances, or other factors beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is confirmed.

Any free-shipping offer will be subject to the terms and conditions specified during the promotional period.

4. Order Tracking

Once your order has been shipped, we will provide tracking information wherever available.

You can use the tracking details provided by us to check the status of your shipment.

If you have not received your tracking information within the expected dispatch period, please contact our customer support team.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Name of the recipient

• House/Flat/Building number

• Street/Area

• City/Town

• State

• PIN code

• Contact phone number

OONG will not be responsible for delays, failed deliveries, or additional shipping charges caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will try to update the address before the order is dispatched.

6. Failed Delivery

If a delivery attempt is unsuccessful due to the recipient being unavailable, incorrect address details, or other reasons attributable to the customer, the courier may make additional delivery attempts.

If the package is returned to OONG due to unsuccessful delivery, additional shipping charges may apply for re-dispatch.

7. Delayed Shipments

Although we make every effort to deliver orders within the estimated timeframe, delivery delays may occasionally occur due to:

• Courier service delays

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Incorrect address information

• High-volume sales or promotional periods

• Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

8. Damaged Package

Please inspect your package when it is delivered.

If the package appears damaged, opened, or tampered with, please take photographs or videos of the package before opening it and contact us as soon as possible.

For damaged or incorrect products, please contact our customer support team within 48 hours of delivery with:

• Order number

• Photographs/videos of the package

• Photographs of the product received

• A brief description of the issue

This will help us investigate and resolve the issue promptly.

9. Missing or Incorrect Products

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

After verification, we will provide an appropriate resolution in accordance with our return and refund policy.

10. Delivery Areas

OONG currently ships products to serviceable locations across India, subject to courier availability.

Some remote or restricted locations may not be serviceable by our courier partners.

11. International Shipping

At present, OONG primarily ships within India.

International shipping, if introduced in the future, will be subject to separate shipping charges, customs duties, taxes, and applicable regulations.

12. Contact Us

If you have any questions regarding your order or shipment, please contact us:

OONG
Email: sivasathiya@natsan.in
Phone: +91 988 425 0330
Business Address:
NatSan Foods
2, Kaspasur Main Road, Pasur Post,
Erode, Tamil Nadu – 638154

Please mention your order number when contacting us regarding an existing order so that we can assist you more quickly.

OONG reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.